Job Description
In this role you will be overseeing and managing the operation of Buna network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/ telco, data centre/cloud infrastructure, and cybersecurity technologies, systems, and applications by reporting to the CTO.
The desired candidate should have a strong background and hands on ServiceNow based IT Operations Management (ITOM) with specific focus in banking /fintech sector.
· Operations:
· Responsible for monitoring and alerting of IT systems to ensure early detection and correction of problems
· Ensure proper management, maintenance, provisioning and monitoring of all production environments;
· Collaborate with the department of Network & Security, Application Administration to manage change initiatives in a structured manner to ensure systems availability, performance and reliability;
DevOps:
· Build and maintain continuous integration, testing, monitoring, deployment using configuration management and other essential DevOps tools
· Automate deployment of applications, system configurations and security settings
· Design, build and improve tools and technologies that make up Continuous Integration (CD) and Continuous Delivery (CD) pipelines
Service Management:
· Responsible for ITIL functions of Service Management, Service Mapping, Change Management, Configuration Management, and Problem Management Incident Management, Service Level Management, Capacity Management, Release Management processes.
· Work with the IT department and business units to develop, enforce , monitor and maintain Service Level Agreements (SLA’s) with vendors/service provider
· Oversee timely handover of new services from delivery teams to Operations;
System Reliability and Availability:
· Partners with IT/business units to establish appropriate service level objectives for system reliability and availability and implements technology and processes to achieve SLA objectives.
Backup/Disaster Recovery:
· Leads the development and testing of Disaster Recovery/Business Continuity plans and processes.
· Manage system maintenance / backups and ensure the integrity of service recovery;
Supplier Management:
· Manages relationships with and the performance of supplier/outsourcing partner and to ensure KPIs and SLAs are being achieve
KPI:
· Tracks and communicates the KPIs of owned processes and present operational metrics to CTO on a consistent basis;
· Lead and manage the internal teams to ensure all KPIs, SLAs are met or exceeded.
Software Assets and Budget:
· Manages spending within the area of responsibility to adhere to the budget.
· Prepare & manage the IT Operations budget;
· Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them
· Managing a detailed inventory of software and hardware assets, and applying the information gathered in making the best decision concerning IT-related asset purchases, storage, handling and redistribution .
Job Details
| Posted Date: | 2021-12-04 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Financial Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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