Senior IT Operation Administrator - Arab Monetary Fund

Job Description


In this role you will be overseeing and managing the operation of  Buna network infrastructure, enterprise applications, server infrastructure, storage systems, vendor/ telco, data centre/cloud infrastructure, and cybersecurity technologies, systems, and applications by reporting to the CTO.



The desired candidate should have a strong background and hands on ServiceNow based IT Operations Management (ITOM) with specific focus in banking /fintech sector.


·        Operations:

·        Responsible for monitoring and alerting of IT systems to ensure early detection and correction of problems

·        Ensure proper management, maintenance, provisioning and monitoring of all production environments;

·        Collaborate with the department of Network & Security, Application Administration to manage change initiatives in a structured manner to ensure systems availability, performance and reliability;

DevOps:

·        Build and maintain continuous integration, testing, monitoring, deployment using configuration management and other essential DevOps tools

·        Automate deployment of applications, system configurations and security settings

·        Design, build and improve tools and technologies that make up Continuous Integration (CD) and Continuous Delivery (CD) pipelines

Service Management:

·        Responsible for ITIL functions of Service Management, Service Mapping, Change Management, Configuration Management, and Problem Management Incident Management, Service Level Management, Capacity Management, Release Management processes.

·        Work with the IT department and business units to develop, enforce , monitor and maintain Service Level Agreements (SLA’s) with vendors/service provider

·        Oversee timely handover of new services from delivery teams to Operations;

System Reliability and Availability:

·        Partners with IT/business units to establish appropriate service level objectives for system reliability and availability and implements technology and processes to achieve SLA objectives.

Backup/Disaster Recovery:

·        Leads the development and testing of Disaster Recovery/Business Continuity plans and processes.

·        Manage system maintenance / backups and ensure the integrity of service recovery;

Supplier Management:

·        Manages relationships with and the performance of supplier/outsourcing partner and to ensure KPIs and SLAs are being achieve

KPI:

·        Tracks and communicates the KPIs of owned processes and present operational metrics to CTO on a consistent basis;

·        Lead and manage the internal teams to ensure all KPIs, SLAs are met or exceeded.

Software Assets and Budget:

·        Manages spending within the area of responsibility to adhere to the budget.

·        Prepare & manage the IT Operations budget;

·        Verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them

·        Managing a detailed inventory of software and hardware assets, and applying the information gathered in making the best decision concerning IT-related asset purchases, storage, handling and redistribution .

Job Details

Posted Date: 2021-12-04
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Information Technology
Company Industry: Financial Services

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree


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