Applications are invited for the position of Senior Food & Beverage Manager (Airport Outlets)
- Position within: Food & Beverage Airport Department
- Reports to: Assistant Vice President Food and Beverage
- Location : Dubai International Airport
KEY ACCOUNTABILITIES
- Safety
Responsible for the implementation of OHSAS 18001 safety
management system in the area of responsibility.
Ensure compliance with the company safety system and
processes and to align to EKFC safety standards and government
regulations to ensure that a safe and effective environment is
provided to staff, contractors, suppliers and customers.
Implement and adhere to emergency procedures and evacuation plans.
Implement and maintain pro-active methods of hazard
identification, risk assessment and control of occupational health
and safety hazards such as inspections and observations.
Investigate all safety occurrences including incidents, accidents
and near misses. Establish the root cause and implement appropriate corrective actions.
Ensure that HACCP and other local regulations are adhered to in
order to ensure the highest good hygiene standards
Individual objectives and training/ development plans
Number of inspection / Audits and
meetings related to safety awareness/ alignment
Align SOP to the Hygiene procedures Weekly meeting
- Leadership – Engaged Workforce
Responsible for manpower planning with the area of responsibility
including staff recruitment approvals, developing a recruitment
pipeline and staff selection.
Development and deployment of an on-job orientation program.
Responsible for managing the performance of new employees in
accordance with the Probation policy.
Ensure that performance objectives are set for all staff,
performance appraisals are conducted, staff development plans
and activities are in place and that matters of poor performance are addressed.
Responsible for carrying out disciplinary investigations into
alleged misconduct, determining investigation findings and recommending outcomes.
Conduct regular training needs analysis and manage training requirements to plan.
Conduct weekly cascade communication to ensure that relevant
workplace information is understood at all levels.
Conduct regular staff meetings and feedback sessions to ensure
all staff concerns are addressed in a professional manner.
Update the Job description
Manpower budget Monthly reports
Cascade communication and employee survey
ERP competency and appraisals
- Profit Maximisation
Responsible for preparing annual budget proposals for the
approval of the Assistant Vice President.
Prepare CAPEX justifications.
Responsible for the management of staff costs including overtime
and unplanned absences.
Responsible for ensuring appropriate stock control and record
keeping.
Generate feasibility studies in a periodical and timely manner. · Action plans and report ( P&L ) · Action plans
- Business Development
Actively participate in all aspects of the Concourse Three start up
including staff on-boarding and training, achievement of service
standards and site readiness.
Responsible for recommending and implementing improvements
in the Food and Beverage Service experience including the
service concept and equipment.
Responsible for assisting the Assistant Vice President to pro-actively present improvement initiatives to the client for approval.
This may include costs benefit and other analysis.
Cost benefit analysis
Business cases to be submitted with the
financial implication to see the feasibility
Turnover and absenteeism reports
Generate feasibility reports on weekly and monthly target
- Operational Excellence
Responsible for manpower planning to ensure that service
standards match passenger volumes and that service standards
are maintained at all times.
Responsible for planning the activities of each day of operation
and ensure that staff are appropriately supervised at all times.
Responsible for the ordering and utilisation of all equipment and
products required for the delivery of the service concept.
Customer survey
Quality audit
SOP to be updated and implemented
- Customer
Responsible for ensuring that customer service standards are met at all times.
Proactively seek customer feedback by interacting with clients on a daily basis.
Responsible for analysing customer feedback to identify
improvement opportunities and making recommendations as to
how such improvements can be implemented.
Responsible for addressing customer clients, conducting root
cause analysis and recommending corrective actions.
Responsible for the implementation of the Quality Management system.
Investigate and close out any quality non-conformances.
Customers meetings and Surveys
Quality and KPIs report/ response to non- compliance reports
Job Details
| Posted Date: |
2021-10-27 |
| Job Location: |
Dubai, United Arab Emirates |
| Job Role: |
Hospitality and Tourism |
| Company Industry: |
Catering, Food Service, & Restaurant |
Preferred Candidate
| Career Level: |
Management |
| Degree: |
Bachelor's degree |
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