• Opening duties
• Welcome patients and visitors to the clinic and assist them with their requirements
• Optimize patient satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone
• Register new patients and update existing patient information to ensure up to do patient information at all times
• Keep patient appointment on schedule by notifying clinician of the patient’s arrival
• Review service delivery compared to schedule; reminding clinicians/patients of delays
• Manage patient experience, anticipate patient’s anxieties, answering patient queries and maintaining reception area
• Ensure availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording and updating personal and financial information
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients
• Maintains business office inventory and equipment by checking stock, anticipating supplies needed, placing and expediting orders for supplies, verifying receipt of supplies
• Help patient’s in distress by responding to emergencies
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following policies and procedures, reporting any necessary changes
• Work as a team to support the smooth running of the department
• Scan and upload documents to patient files on the request of clinicians
• Upload MRI/X-ray cd images to pacs and attached medical reports to patient files. Ensure doctors received the information in a timely manner
• Accounting duties, ensuring all financial transactions with patients are dealt with accurately
• Closing duties
• Manage large volume of incoming calls, Internal and external, in a timely manner
• Follow communication scripts when necessary
• Identify patient needs, clarify information, research every issue and provide solutions
• Transfer calls correctly to the right department/individual and ensure you provide information about the caller (Name, company (if applicable), reason for call etc)
• Seize opportunities to book in patients for follow up/recurring appointments
• Manage the answer machine messages and ensure callers receive a return call within the specified service levels
• Deal with all emails from “booking@” making sure that all mails are responded to in a timely manner
• Follow and keep updated with the book of knowledge
• Always display the highest level of professionalism and provide excellent customer service
• Always answer calls with a smile
• Ensure information provided to patients, such as pricing – appointment times – appointment location, is accurate
Job Details
| Posted Date: | 2019-03-05 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Entry Level |
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