Our client is now recruiting for a Customer Service & Logistics Representative. You will be directly reporting to the Customer Service & Logistics Manager.
Position Objective:
Provide an effective and efficient customer service to all internal and external MAQUET Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms.
Essential Duties and Responsibilities:
Include the following; other functions may be assigned as business conditions change.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.
• Process quotations and sales order in a timely manner including reviewing and checking orders according to established department policies and procedures.
• Compute prices, discounts, commissions and shipping charges as required.
• Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
• Prepare shipment documents and forwards to the customers.
• Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.
• Coordinate with project controller to ensure that the documents are followed according to the contract.
• Ensure compliance with regulatory and competent authorities.
• Maintain sufficient filing systems, within the email system (outlook), computer hard-drive and network server and also for hard-copy purchase orders.
• Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
• Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns.
• Handle and resolve queries raised by Customers, Sales Manager or the Finance Department.
• Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments.
• Provide absence cover to other members of the team.
Job Details
| Posted Date: | 2019-01-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Logistics and Transportation |
| Company Industry: | Employment Placement Agencies/Recruiting |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2TjJECH
