Job Description :
• Troubleshoot, resolve and document customer reported network issues
• Provide configuration recommendation and assistance in customer service deployment.
• Recreate reported issues in lab with customer’s configuration and topology.
• Work with sustaining engineering teams to investigate and resolve software and hardware defects.
• Perform patch qualification related tasks.
• Analyze data traces using protocol analyzers to identify anomalies and find solutions.
• Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.
• Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred.
• Good knowledge and experience troubleshooting Layer-2/3 protocols (VLANs, VRRP, OSPF, BGP,MPLS,ISIS, IPv4/6, ARP, RIP, NAT,IPSEC/VPN) and Layer-4 protocols (TCP,UDP, DNS, NAT).
• A10 Product knowledge in troubleshooting and implementing
• Must have good understanding of following protocols, HTTP, SSL, FTP, SMTP, RTSP.
• Demonstrate ability to acquire strong analytical, troubleshooting and problem solving skills.
Job Details
| Posted Date: | 2018-11-13 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Engineering |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
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