• Timely generation of Service Charge invoices.
• Ensure that annual service charges are calculated accurately and apportioned correctly.
• Seek Finance Department’s confirmation on invoices before sending the same to owners.
• Receive Service Charge payments as per the Company Policy.
• Issue receipts for Service Charge payments received and send it to Finance for posting.
• Prepare and fill out bank deposit slips by end of the day and handover payments received to Finance team before end of the working hours.
• Send reminder letters/emails/ make calls to the owners/defaulters on timely manner as per the Company policy & maintain call log.
• Follow up for outstanding/overdue amounts and initiate suitable collection actions.
• Carry out penalty calculations for applicable units, outstanding during transfer of units etc.
• Attend to queries/disputes related to Service Charge and assist owner with their pending issues with other departments (like Finance/Facilities etc) to facilitate service charge collection.
• Seek management approval for Service charge penalty waiver, Payment plan change, Withdrawal of Cheques, Replacement of Cheques, Returned Cheques , acceptance of cash payment etc.
• Prepare daily/weekly/monthly progress report on the collection status of the assigned portfolio.
• Prepare and provide weekly report of defaulters ageing outstanding and feedbacks.
• Maintain database of Service Charge collected and files as per the Company Policies and Procedures.
• Any other job as assigned by the Manager.
Job Details
| Posted Date: | 2018-10-14 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Facilities Management; Real Estate |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
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