Claims Processing Specialist - 12 months renewable contract through Manpower
SUMMARY
In this role you will be the owner of and subject matter expert in Customer Claims Management and Customer Relationship Management for Middle East & Africa Region. The role is very dynamic because it covers both front and back offices responsibility and tasks. It is challenging yet exciting in balancing the stewardship but at the same time keeping a good relationship with key stakeholders internally and externally, cross-geographically, and cross-functionally. Furthermore, you will ensure the right approach and framework are in place including process, tools, and training.
CORE RESPONSIBILITIES
CUSTOMER CLAIMS MANAGEMENT
- Maintain relationship with the customer through claims processing, claims services and compensation services. Ensures complete and sound claim settlement in accordance with the Client's policies and procedures
- Collaborate with affiliates and communicates status with all appropriate parties involved with the claims
- Interact with customers directly; research and resolve account discrepancies and any other outstanding issues
- Process claims and analyze claims:
• save received soft copies of the claims to internal share folder, make sure it is organized in detailed and structured way
• scan hard copies received by mail and store it on internal share folder, make sure it is organized in detailed and structured way
• Review claims as per MEA internal process making sure all needed documents are in place to route for approvals
• Follow-up by email/phone call with distributors for claims/statements
• Prepare excel working file of the claims, ensuring breakdown per product and type of claim
• Prepare records of audits, schedule time for all account receivables and documented process
• Maintain claim file with proper level of documentation.
• Make sure supporting documents are attached to debit notes comply with the Clients policies and procedures
• Make sure expenses are reimbursable as per AbbVie policies and procedures
- Prepare and analyze the claims statement of account per customer on monthly basis.
- Work with Manager and payments team to prepare batches for payment
- Assisting the finance team in the administration work
- Communicate with Manager on work status and claims issues that arise
PROJECT MANAGEMENT
In collaboration with Regional Finance team support various projects related to Distributor and Credit Limit Management, Treasury & Risk Business Cases, and other ongoing and future projects
Job Details
| Posted Date: | 2021-09-23 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Recruitment & Employee Placement Agency |
Preferred Candidate
| Career Level: | Mid Career |
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