The Customer Operations Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
• Utilise relevant systems to resolve customer requests
• Handle Inbound/Outbound calls
• Handle all correspondence concerned with orders and action any edits or amendments as requested
• Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
• Channel feedback from customers through to correct departments
• Process customer orders quickly and accurately, ensuring appropriate margins are achieved
• Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channeling queries to the appropriate department (SSC Specific)
• Ensuring that customer claims are handled efficiently through relevant systems.
• Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
• Building strong working relationships with business teams, customers and your team
• Respond to customer requests in a timely manner with high quality
• Other Ad hoc duties
• Manage dispatch and frontline team
Job Details
| Posted Date: | 2020-10-05 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Waste Disposal & Recycling |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Degree: | Bachelor's degree |
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