The purpose of the Guest Services Zone Manager position is to assist in the development and implementation of operational planning and delivery related to the services associated with the guest services on site, in particular the zonal operations and crowd management requirements. This role will work with colleagues in the Event Operations department, interfacing also with other departments and functional areas across the organization to ensure seamless operations for all guests.
The main responsibilities of this role include:
- Assist in the development of the GSE zonal plans relating to crowd management, evacuation and welcome services for Expo 2020;
- Support the Senior Manager – Guest Service Operations as a focal point for the zones and for the development and input of the GSE function into the ongoing development of the service design and Functional Area Operating Plan;
- Develop host and volunteer operations within the zones;
- Support the Senior Manager - Guest Services Operations with the socialization and engagement across the Expo 2020 business ensuring zonal and site wide crowd management consistency;
- Manage the implementation of the Expo queue management policy within the designated zones and provide continual support to all stakeholders on queue related issues;
- Work closely with Venue Operations, Accreditation, Ticketing, Security, Transport and Entertainment at the zonal management level to ensure the operational plan is aligned and well-coordinated;
- Lead the team responsibly and proficiently, providing effective line management to direct reports;
- Set objectives and evaluate performance of individual direct reports and actively manage key personnel issues;
- Ensure that all staff acquire the required skills and knowledge through appropriate learning and development programs.
Job Details
| Posted Date: | 2020-03-22 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Other |
| Company Industry: | Other Business Support Services |
Preferred Candidate
| Degree: | Bachelor's degree |
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