The service manager oversees the service network of a multi brand company throughout the UAE and is responsible for Profitability, Service standards, controlling costs, building a loyal clientele and maintaining good employee relations. But most importantly, must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
Job Duties
The service manager oversees the service department and is typically responsible for:
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
Providing training on administrative policies and procedures for all department personnel. Ensuring technicians maintain their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
Communicate and coordinate with the principles on service and warranty related issues
Communicate and coordinate with Sales and spare parts divisions on all related issues
Promote sales, profitability and quality service culture throughout the Service network.
Maintain excellent relationships with existing corporate and fleet clients and seek new ones.
Reduce cost and improves efficiency
Job Requirements
Previous experience as a service manager or number 2 in a large service network
Extensive technical background with management skills
Have been in the business for 15 years or more
Require strong communication skills to deal with customers, employees and principles
Required to ensure profitability of all departments while controlling expenses and maintaining customer satisfaction
Required to not only understand and keep abreast of the local regulation
Education Requirements
Bachelor’s degree or higher in related field
Experience in related operation software such as Oracle
Managerial training and skills
Other Requirements
35 to 40 years old
Energetic with good presentation skills
Sales and target driven character
UAE Driver’s license
Job Details
| Posted Date: | 2019-05-06 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive |
| Monthly Salary: | US $8,000 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
from Jobs in UAE | Bayt.com http://bit.ly/2Jjyb4c
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