Under the general direction of the Director of Residences or his delegate and within the limits of established The Address Hotels + Resorts policies and procedures, responsible for all activities relevant to the Residences desk such as the reception, check in / out, rooming of all Residences guests, assisting them with inquiries.
Check and respond email accordingly.
• Take ownership, pass on and or document guest complaint
• Understanding the values and culture of the company and how they influence what we do.
• Supervising shift of GSA , Staff delegation, Train associates ensure comply and follows SOP's
• Assist GSA for payment process on different situation given.
• Daily Briefing at 3pm training should be conducted for the associates product knowledge or operation process refresher
• A warm and friendly approach to other team members and a positive sharing of workloads, skills and knowledge.
• Software system link to Privilege card that need to update the codes in order for the card to be activated.
• Several paperwork’s such as Privilege card forms, Parking list forms should be Scanned and filed accordingly.
• Ensure to update and monitor the Parking list.
• Proper Handover to Residence Manager about the day operation and guest complaints resolved and on progress.
• Always check traces and departure reports.
• Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest resolution.
Job Details
| Posted Date: | 2019-05-27 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2WqDTYR
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