Department/ Region: IT Department - Dubai
Location: Dubai
Job Description:
Main tasks / job description
Technical Expertise
Build and install PCs and peripheral devices related to desktop infrastructure, in accordance with company standards.
Manage racked network equipment’s, understand interconnectivity and basic network troubleshooting.
Maintain installed PCs, AV systems and peripherals through preventive maintenance procedures.
Identify, log and resolve technical problems with applications, services, network or hardware systems.
Use request logging system to accurately record support requests & incidents.
Customer Support
Provide technical advice and guidance to clients regarding incidents.
Migrating client devices through update release cycles.
Maintain client databases with up to date solutions and clear record of activities.
Service Management
IT vendor management to ensure their on-time services.
Ensure work is carried out within agreed service levels and in accordance with company guidelines.
Create, maintain, and distribute reports of progress to IT manager.
Identify potential changes and process improvements to present to senior team members for consideration and implementation.
Job Details
| Posted Date: | 2019-03-11 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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