• Answer all customer inquiries in a friendly, professional and efficient way.
• Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
• Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
• Follow contact scripts (where applicable) and respond empathetically to customers.
• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
• Resolve customer complaints end-to-end; take ownership of customer enquiries and complaints to a satisfactory conclusion
• Refer unresolved queries for further action as necessary by following a pre-defined escalation process.
• Promote and upsell Virgin mobile products and service through outbound campaigns
• Respond to customer queries through online channels, e.g. social media, emails, in-app chat
• Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly.
• Contribute to overall achievements of required service level by maintaining agreed personal targets.
• Assist other Virgin Mobile business functions as appropriate.
Job Details
| Posted Date: | 2019-03-21 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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