Customer Relationship Manager - Properties - Decision Management Consultants

  • Provide full and detailed reporting on progress of sales, collections and outstanding to the department head on a weekly/monthly/quarterly and annually basis.

  • Providing customers with detailed payment breakdown and expected due dates (upcoming payments, due for current milestone, due for current year, remaining balance and paid to date.

  • Managing/collecting and updating all required documentation from buyers prior to execution of any agreement (ID copies, notarized POA, legal guardianship, physical address, valid contact details etc..)

  • Maintain a list of all sales inquiries and potential buyers.

  • Preparation (systematically/manually) and execution of new reservation forms subject to complete/approved booking request by Sales.

  • Issue notices to buyers and invitation letters to sign SPAs/ execute a milestone payment, unit Inspection and hand over… as well as pre- reminders.

  • Assisting customers with Legal documentation, act as intermediate between client and legal department.

  • Ensure that all agreed CRM systems and processes are followed, maintained and practiced by the CRM Team.

  • Handling the Initial and the final Registration of Sale and Purchase Agreement.

  • Key contact with Banks to assist in mortgage funding, payment processing, telegraphic transfers investigation.

  • Analysing customer call flows and call centre reports.

  • Evaluating current state of CRM activity and identifying and prioritizing potential CRM initiatives.

Job Details

Posted Date: 2018-10-29
Job Location: Sharjah, United Arab Emirates
Job Role: Marketing and PR
Company Industry: Real Estate

Preferred Candidate

Career Level: Mid Career
Gender: Female
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree


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