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Kamboh(zaheen o haseen) updated their profile
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Call Center Supervisor
Purpose:
The Customer Engagement Supervisor responsible to lead and direct the Telesales Team to achieve their sales target, train and coach the Telesales Team and make sure that their Teams is achieving excellent quality performance.
Key responsibilities and duties within Job Specific Competencies
- Provides encouragement to team members, including communicating with team goals and identifying areas for new training or skill checks
- Train and Coach team members on the best ways to carry out their duties by transferring expert knowledge for them to boost their skills
- Identify training needs along the year(group or Individual)and provide training accordingly when possible or inform Line Manager
- Conduct calls-coaching training sessions
- Conducts team meetings to update members on best practices and continuing expectations and ensure team members have individual performance plans.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, deadlines and conduct regular appraisals.
- Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
- Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
- Answers team member questions, helps with team member problems, and oversees the team member work for quality and guideline compliance.
- Communicates deadlines and sales target to team members
- Escalate any individual or Team issues to Line Manager
- Develops strategies to promote team member adherence to company regulations and performance goals
- Facilitate direct sales by instructing team members to inform existing customers about a new market campaign and encouraging them to make sales
- Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Reporting
To Ensure all the reports are generated as per PSI standards, maintaining the accuracy and efficiency of the activities and capturing it on a daily/weekly/ monthly bases with the total leads assigned to each and every agent
Requirement
- 4+ years of relevant work experience
- An attested Bachelor's degree
- Experience with Salesforce CRM preferred
- Proficient in MS Word, Excel, Outlook
- Has highly developed all round interpersonal skills
- Excellent communication, presentation, networking and negotiation skills
- Customer service oriented with a positive, well-motivated attitude
Experience of maintaining a database system
Job Details
Posted Date: | 2020-12-05 |
Job Location: | Abu Dhabi, United Arab Emirates |
Job Role: | Customer Service and Call Center |
Company Industry: | Real Estate |
Preferred Candidate
Career Level: | Mid Career |
Gender: | Female |
Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
Degree: | Bachelor's degree |
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MTH403 Calculus and Analytical Geometry – II
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Private Chef - Green Energy Consultancy
Private home chef required for UAE family
stay at home
Arabic and international food
accommodation and food provided
health insurance
Job Details
Posted Date: | 2020-12-05 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Hospitality and Tourism |
Company Industry: | Catering, Food Service, & Restaurant |
Monthly Salary: | US $1,000 |
Preferred Candidate
Career Level: | Mid Career |
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Caregiver
Homestay caregiver for an elderly man
provide assistant in movement , bathroom use and food
simple physiotherapy and exercise
Job Details
Posted Date: | 2020-12-05 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Medical, Healthcare, and Nursing |
Company Industry: | Healthcare, other |
Monthly Salary: | US $1,500 |
Preferred Candidate
Career Level: | Mid Career |
Gender: | Male |
Degree: | Diploma |
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eCommerce Marketing Specialist - I-Talent
eCommerce Marketing Specialist
Sharjah
15,000 AED
The Business
- Well established Manufacturing & Service business that was established in the 1980’s.
- They supply to the Building Services, Energy & Industrial sectors.
- They currently employ over 1,000 staff.
- An opportunity has become available for an eCommerce Marketing Specialist to join the business.
Online Marketing Specialist – Job Description
Role: eCommerce Marketing Specialist should be able to take responsibility for the presentation, content, SEO, maintenance, catalog and overall business health of key products and services being sold.
- Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
- Developing subject matter expertise in assigned product categories and taking ownership of daily business administration on assigned accounts.
- Cultivating standards, systems and best practices for content creation, distribution, maintenance, and new product listings.
- Working with product management, sales, graphics, and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms.
- Possessing a comprehensive understanding of account-specific SEO best practices, pricing policies, media assets, inventory and/or pre-orders.
- Having the ability to multi-task, prioritize and successfully meet several deadlines at once while maintaining attention to detail.
- Possessing a strong knowledge of the eCommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices and industry trends.
- Using Spreadsheets or Excel (pivot tables, vlookups etc) in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement.
- Manage end-to-end digital projects
- Establish our web presence to boost brand awareness
- Maintain a strong online company voice through social media
- Liaise with Marketing, Sales and Product development teams to ensure brand consistency
- Suggest and implement direct marketing methods to increase profitability
- Monitor ROI and KPIs
- Stay up-to-date with digital media developments metrics for an eCommerce Marketing Specialist
- Customer acquisition cost
- Sales conversion rate
- Number of pages visited
- Bounce rate
- Revenue by traffic source
Responsibilities for Digital Marketing
- Analyze digital data to draw key recommendations around website optimization
- Conduct social media audits to ensure best practices are being used
- Maintain digital dashboard of several different accounts
- Coordinate with sales team to create marketing campaigns
- Prepare emails to send out to customers
- Monitor key online marketing metrics to track success
- Create and maintain online listings across e-commerce platforms
- Ensure that the brand message is consistent
Job Details
Posted Date: | 2020-12-04 |
Job Location: | Sharjah, United Arab Emirates |
Job Role: | Marketing and PR |
Company Industry: | Manufacturing |
Preferred Candidate
Career Level: | Mid Career |
Degree: | Bachelor's degree |
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