ROLE PURPOSE & CONTEXT:
The Lead - Mobility position works as part of the application support team, to assist with solution support and development activities. It provides a dedicated and professional solution knowledge base, together with deployment and domain expertise. The role also warrants team leadership and organizational skills to manage the client, ability to translate their requirements, guide internal/external teams to derive the solution, drive the implementation and facilitate successful delivery. The role will be a key in providing support to the team that is tasked with building and testing the end solution. Implementing appropriate processes to drive high quality and sustainable solutions will be critical.
The candidate is also responsible for Managing & leading the Development & Support activities from the extended external consultants team.
KEY ROLE SPECIFIC ACCOUNTABILITIES
Application Management
- To Manage a team of Mobility developers and External consultants.
- To Consult, teach, troubleshoot, setup and maintain Frontend Mobility solutions to agreed service level standards.
- Participates and adheres to DevOPS framework.
- Develops and maintains documentation for Technical solution modifications.
- Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
- Ensure compliance with IT Policies, Security Standards and strengthen internal controls.
- Performance against agreed business service level agreements (SLA’s)
- Reduction of Service Incidents
- Resolution of Service Request and Requests for Change within SLA agreements
Solution Delivery
- Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of Mobilty solutions.
- Adheres to DevOPS software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
- Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.
- Accuracy in development estimates given
- Solution delivery on-time and within budget
- Compliance with development standards and best practices
Leadership & Team Management
- Working with an engaged team to plan and prioritise their workloads, set objectives, conduct appraisals (with managers) and support to continually improve their performance and results.
- Develop team in line with target competencies and build adequate bench strength for future.
- Resources assigned to project teams, to be managed as appropriate to the needs of application support priorities.
- Staff engagement scores
- Talent Development
Job Details
| Posted Date: | 2021-11-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Accounting |
Preferred Candidate
| Career Level: | Mid Career |
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