IT Support Engineer - Onsite - Geeks Technology DMCC

Responsibilities

 

  •       Address user tickets regarding hardware, software, and networking.
  •       Taking ownership of customer issues reported and seeing problems through to resolution.
  •       Diagnose and troubleshoot technical issues, including account setup and network configuration
  •       Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  •       Ask customers targeted questions to quickly understand the root of the problem.
  •       Reach client locations before the scheduled time.
  •       Test alternative pathways to resolve the issue before escalating it to the technical manager.
  •       Effectively communicate client feedback or details on next steps of action with the account managers after the site visits.
  •       Co-ordinate with the internal teams to reach a resolution and share timely updates to the clients
  •       Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue.
  •       Properly escalate unresolved issues to appropriate internal teams.
  •       Refer to internal database or external resources to provide accurate tech solutions.
  •       Report customer feedback and potential product requests to the relevant department.
  •       Record technical issues and solutions in logs.
  •       Maintain jovial relationships with clients.
  •       Help create technical documentation and manuals.
  •       Stay updated with the latest technologies, product launches and industry trends.

Job Details

Posted Date: 2021-11-21
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: IT Services
Monthly Salary: US $2,000

Preferred Candidate

Career Level: Mid Career
Gender: Male


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