Responsibilities
- Address user tickets regarding hardware, software, and networking.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Reach client locations before the scheduled time.
- Test alternative pathways to resolve the issue before escalating it to the technical manager.
- Effectively communicate client feedback or details on next steps of action with the account managers after the site visits.
- Co-ordinate with the internal teams to reach a resolution and share timely updates to the clients
- Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams.
- Refer to internal database or external resources to provide accurate tech solutions.
- Report customer feedback and potential product requests to the relevant department.
- Record technical issues and solutions in logs.
- Maintain jovial relationships with clients.
- Help create technical documentation and manuals.
- Stay updated with the latest technologies, product launches and industry trends.
Job Details
| Posted Date: | 2021-11-21 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
from Jobs in UAE | Bayt.com https://ift.tt/30ONmgO
0 comments:
Post a Comment