The ideal candidate would have experience working as a Department Manager for any of the well-known retail stores in UAE.
Home and Commercial Furniture retail experience would be preferred.
Must have managed a team of at least 3 and above.
Customer Focus
- Lead by example and ensure that the floor staff greet and approach customers to offer assistance
- Implement a high standard of customer focus through timely and effective resolution of customer queries in line with the company policy
- Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement
- Monthly monitoring of mystery shopper feedback, addressing all key areas of concern
Commercial Performance
- Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists
- Drive department KPIs, Average Transaction Value and Basket Size
- Maximize sales per sqm through effective management of sales versus space
Offer
- Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner
- Ensure 100% compliance to latest KMP standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels
- Ensure highest standards of health and safety are maintained in the department
- Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback
- Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products
- Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system
- Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager
- Ensure regular cycle count for the department in line with the Company guidelines
- Ensure that Shrinkage for the department is within the defined norms and agreed standards
- Effective display of slow sellers to improve sales contribution
People
- Ensure seamless induction and on boarding of new hires and provide necessary support and guidance to the new joiners
- Ensure consistent communication to the team on store and department results through daily business updates providing clear instructions to drive performance
- Drive engagement and motivation in the team through fast resolution of work related issues and grievances
- Ensure that the customer service training for the department team is duly completed
- Conduct regular product training to ensure clear understanding of features, selling skills and after sales service Ensure that the department team is well trained on systems usage (SIM etc.) to obtain requisite information and provide necessary assistance to customers
- Responsible for Performance Management of Sales staff through timely KPI setting, mid-year and annual performance reviews
- Provide on the job coaching to all staff in the department
- Lead and mentor the team to ensure an outstanding shopping experience for the customer
Job Details
| Posted Date: | 2021-09-11 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale; Home & Office Furniture |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Mid Career |
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