souKare.com is a Dubai-based online healthcare start-up, aiming to re-define healthcare convenience in the region. We provide a 90-minute delivery service in Dubai and next day delivery across the UAE. We offer all health and wellness products with the goal to make shopping for, consuming and re-ordering health products as easy as possible. We are rapidly growing in the UAE and expanding in Saudi Arabia.
Job Description
This role will entail the following responsibilities:
- Email/ Call Management – Handling incoming emails or calls from customers addressing their requests, providing information about souKare’s products/ services, and administering complaints with the goal to recommend an effective solution within the required time frame.
- Customer Management – Identify and assess customers’ needs to achieve satisfaction, generate sales lead, confirm or cancel orders and deliveries via phone or email.
- Corresponding with Operations team - To liaise with customers regarding any issues with their order - i.e. items not available, missing details, shipment status etc.
- KPI Management - Preparing reports pertaining to daily sales, backlog management and stock availability to communicate with the senior management.
Job Details
| Posted Date: | 2021-02-11 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Pharmacies |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Albania; Austria; Bosnia and Herzegovina; Belgium; Bulgaria; Belarus; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; Iceland; Italy; Kosovo; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; Poland; Portugal; Romania; Serbia; Russian Federation; Sweden; Slovenia; Slovak Republic; Ukraine; United Kingdom |
| Degree: | Bachelor's degree |
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