We are a well established company with offices in Dubai & Abu Dhabi. We are looking for Call Centre Managers to head up our operations team. Interview is now on-going, interested, please share your CV ASAP.
o Review the current research process and recommend and implement improvements.
o Hands on experience in leading call center team
o Technology oriented and a quick learner
Ensures the data integrity and monitoring of the quality of the reports at all times and ensures they are published as scheduled.
Establish data quality methodology and data quality audit procedures.
Leading the research team to ensure timely delivery of reports.
Represents the company in business functions, conferences and seminars, exhibition, events and campaigns.
Strategic enabler, innovative thinker, always looking after updating product offerings. Explores new research designs and methodologies.
Effectively manage the research department, monitoring individual or team performance, provide coaching if required - Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Job Details
| Posted Date: | 2020-12-13 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Business Consultancy Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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