My client has a young and motivated team who are trying to change the technology market and improve the customer’s experience. They have been growing rapidly and they are constantly looking to add talented and motivated members to their Customer Service team.
What you will do:
• You will represent the company’s voice, communicating with the customers via email, social media and phone and promoting the company’s image and brand
• You will address the customer’s queries and solve their issues as they are raised, delivering an amazing customer service
• You will meet the company’s standards and targets, both qualitatively and quantitatively
• You will work with a dynamic team in a dynamic environment, adapting and reacting to the new challenges and solving the new problems the job presents every day
• You will take responsibility for your work, organising and prioritising by yourself when necessary
• Dealing with customer queries over the phone and over email
• Handling any customer complaints, escalating things to senior management when needed
• Processing orders on the company system
• Processing any requests
Your responsibilities will include:
• Engaging with customers via phone, chat, social media, and email whilst utilizing your English language skills
• Tackling customer challenges by applying your creativity and problem-solving skills
• Maintaining knowledge of products and keeping up to date with new products
• Juggling multiple tasks and tracking trends to help improve customer happiness
Job Details
| Posted Date: | 2020-06-02 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Internet/E-commerce |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
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