• Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.
• Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
• Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
• Contact customers one-day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
• Coordinate with projects team to make sure that units are ready and match quality standards before handover.
• Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected.
• Updates customer on the facilities/amenities/retail outlets available in their community.
• Handles all complaints and customer queries receives and ensure that the projects, legal & finance teams are well informed to take appropriate measures or provide appropriate information and solutions.
• Update management regularly of all processes by producing business review reports and Implement strategies, policies and procedures for the department and ensure coordination between customers and the maintenance team.
Job Details
| Posted Date: | 2020-03-19 |
| Job Location: | Sharjah, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Real Estate |
| Monthly Salary: | US $7,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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