Black & Grey HR is recruiting for a fast-growing entertainment company with multiple entertainment projects and concepts across the region. Our client is looking to hire a
<b>"</b>
<b>Events & Programs Manager" </b>for their
<b>Edutainment Center </b>who will be responsible for creating memorable experiences for the guests through one of a kind field trips, birthday parties, family classes, daily programs, facility rentals and large-scale community events. This position will work closely with many teams to deliver world-class experiences to our guests.
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<b>Responsibilities</b>
<br />Ensure that every guest's experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable programming
<br />Create presentations, summaries and quantitative evaluation materials to ensure communication and organization-wide understanding of the programs
<br />Responsible for the smooth running of special events & programs including parenting classes, daily programs, camps, field trips, facility rentals and community events
<br />Ensure that program mission, values, guidelines, policies & procedures are implemented & maintained
<br />Manage all event/program operations for set-up, tear down and follow-up processes
<br />Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and general client and team feedback
<br />Manage the creation and implementation of program calendar
<br />Include stakeholders in events related decisions to ensure that expectations and program deliverables are aligned
<br />Provide support in terms of training of the assigned program and other special events
<br />Lead the communication with marketing team to create effective advertisements for each event and collaborate as needed.
<br />Assist the Marketing team in developing creative campaigns and relevant partnerships for the brand
<br />Contribute to promoting a positive image of the brand via event experiences, digital presence, social media content, and aligned partnerships
<br />Manage all pre-event and onsite partnership relations and communications
<br />Lead the evaluation and feedback process post-event and create a plan to implement changes and improvements
<br />Oversee the content, delivery standards and procedures for all events and programs
<br />Liaise with vendors, partners and stakeholders through the engagement to ensure all are aligned and informed as appropriate
<br />Responsible for the internal communication for the organization, including maintaining the organization calendar, leading event meetings and coordinating logistics with the appropriate teams
<br />Maintain the highest level of customer satisfaction, as evidenced by post-event surveys, team feedback and guest feedback
<br />Lead the training of the programs and events for the operational teams
<br />Assist in developing the public spaces and exhibits for the brand
<br />Actively seek to build partnerships that add value to the brand and create meaningful bonds in the community.
<br />Aggressively plan to meet or exceed revenue and attendance goals, while staying within the operating budgets of the events/programs
<br />Monitor the overall progress of all programs, ensuring that there are clear and concise status reports available to the management and that issues are escalated properly
<br />Constantly look to improve offerings based on past events, guest needs, internal feedback and innovative ideas
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<b>Schedule:</b>
<b><br /></b>This will be a Full-Time position with an estimated work schedule of 48 hours per week. The working times may include morning and/or evening shifts. Work
Job Details
| Posted Date: | 2020-02-12 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Media Production |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com https://ift.tt/37jbi99
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