The Application/Database Support Analyst is responsible for IT application support activities including maintenance, administration, and first level support. He / She will work closely with the Service Desk to ensure timely and efficient resolution of IT application-related incidents and service requests. When requested by the System Analyst, the Application Support Analyst will support the process of impact assessing and planning IT application changes, and will then implement, test and monitor required changes in line with agreed change plans.
The successful candidate will demonstrate the ability to manage the ORACLE DATABASE and AFSYS application including:
Application support
§ Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements
§ Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
§ As required, provide timely communication to users on the status of their service requests and incidents.
§ As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
Database Administration
§ Installation, configuration and upgrading of database (Oracle) server software and related products
§ Establish and maintain sound backup and recovery policies and procedures
§ Ability to carry out database backup and recovery
§ Ability to perform both database and operating system performance tuning and monitoring
Job Details
| Posted Date: | 2019-12-25 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Distribution & Logistics |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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