Applications are invited for the position of Duty Officer – Insights & Intelligence EKFC2
\[ Position Within – Operations Department
\[ Reports To – Operations Manager
\[ Location – Dubai International Airport Terminal 1
\[ Category – Catering Operations
\[ Department - Insights & Intelligence EKFC2
Key Accountabilities (External)
\[ Managing and motivating a team of Team Leaders and Team Members whilst leading the people management initiatives with respect to cost, compliance, service and people.
\[ Allocate work to assigned staff in order to ensure airline requirements are met with in line with laid down specifications and hygiene standards.
\[ Liaise with the airline representative in relation to catering uplift, pax figures and any additional service that may be requested on a flight-to-flight basis.
\[ Prepare the catering order forms and forward them to all concerned sections.
\[ Ensure that the loading / offloading procedures are followed as per the laid down policy of the airlines, company and the airport security.
\[ Carry out spot-checks at the operations section and on the ramp in order to ensure that food and equipment are provided as per the airline standards on schedule.
\[ Regularly liaise with other departments, Airport Security, DNATA and Airline Representatives to ensure that service provided is as per laid down standards.
\[ Check all the checklists and other relevant documents and make sure that they are completed and duly signed by all concerned before forwarding them to the Accounts Department.
\[ Comply with the Company Quality and Occupational Health and Safety Policies.
\[ Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
Essential Requirements and Competencies
Qualifications:
\[ Graduate Degree or Diploma holder in any discipline.
\[ High standards of verbal and written communication in English.
\[ A valid UAE Driving License.
\[ Extensive experience in a supervisory role in an airport catering services environment.
\[ Demonstrated ability to manage staff.
\[ Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
\[ A professional manner with the ability to work under pressure to meet targets and achieve results.
\[ Strong planning and organisational skills with the ability to multi-task and manage time effectively.
\[ Demonstrated ability to maintain constructive relationships with others.
Experience:
\[ Previous experience in a similar environment.
\[ Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.
\[ Delivers effective, well-structured written / spoken communication with impact and energy.
\[ High level of commitment to continuous improvement and adaptability to change.
\[ Supports creativity and innovation by showing commitment to agreed initiatives.
Job Details
| Posted Date: | 2019-09-12 |
| Job Location: | United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Airlines |
Preferred Candidate
| Career Level: | Management |
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