-Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.
-Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
-Maintain a log of all guest requests as well as guest response. Information should include:
-Guest name, room number and folio number
-Service request issue
-Print and distribute report per unit requirements
-Maintain and be familiar with a directory of information within the hotel and local area information.
-Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages and weekly requisition, etc.
-Maintain a handover log for the next shift, noting any services that are pending to ensure follow up.
-Utilizing all available resources, follow up on previous shift requests are pending issues.
-Be aware and handle all emergencies according to the hotel policy & procedures.
-Be fully conversant with OPERA and MICROS operation systems.
-Follow up procedures as outlined in “At Your Service” handbook, as well other appropriate unit and company policies and procedures.
-Take orders for room service and be fully aware of all outlet menus.
-Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Job Details
| Posted Date: | 2019-08-27 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Secretarial |
Preferred Candidate
| Career Level: | Mid Career |
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