Call Center Manager - TGC Consulting

This opportunity is with a leading luxury retail brand based in Dubai, UAE.


 


The successful candidate will work alongside the Management team in maintain utmost client satisfaction and loyalty by providing exceptional services as a direct liaison between the client and the customer service center and take full responsibility of the Call center operations.


 


Responsibilities would include


– Managing a team of sales and customer service consultants setting and achieving performance targets for sales, efficiency and quality in line with the company’s overall plan


– Developing sales team members in line with their personal development plans and performance reviews – utilizing call recording sessions, internal training and one to one sessions


– Creating a sense of urgency within the sale team by building an energetic and engaging sales floor and culture


– Ability to analyze problems and produce a viable solution.


– Utilising company led incentive programmes to maintain high motivation and target achievement within the team


– Learning, retaining and coaching sales staff


 


If this opportunity excites you, please send us your details. Please note only shortlisted candidates will be contacted.

Job Details

Posted Date: 2019-05-28
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Retail/Wholesale

Preferred Candidate

Career Level: Mid Career


from Jobs in UAE | Bayt.com http://bit.ly/30JnsWO

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