THE BRIDGE ! Lifestyle Hub
We’re looking for a passionate, experienced Sport & Fitness Manager to oversee the strength and cardio training development. You will be responsible for the entire process, from the initial programming to methodology and overall sales—
including marketing. You will take your innovative, progressive view from ideation stage into actionable plans and through to
implementation. You should be strategic and efficient, be able to see the big picture as well as the small details, and place high
value on aesthetics as a design-driven person.
KEY RESPONSIBILITIES
- STRATEGY & MARKETING
• Idealize and develop a powerful strategy for the Sport & Fitness that remains true to The Bridge, its dualities and philosophies
• Design, direct, and manage the process of the Sport & Fitness development
• Identify and monitor relevant trends within the industry to guide business decisions
• Participate in the process of TB creation and development
• Formulate and recommend all Standard Operating Procedures (SOP) related to the Sport & Fitness Department
• Develop Sport & Fitness s marketing strategies aligned with TB general strategy
• Be proactive in developing publicity opportunities and effectively dealing with media
• Develop and maintain gracious and efficient front desk procedures
• Create ongoing in-house promotions and activities to stimulate sales, staff and customers
• Maintain a strong menu of services with exceptional scientific, artistic and aesthetic values
• Consistently develop and grow sales through training, tools and monitoring
- ADMINISTRATION
Financial
• Forecast and prepare Sales Revenues & Budget for the Sport & Fitness division projecting and maintaining acceptable
payroll and expense commitments
• Interpret Financial Reports and provide expertise on expected Revenue vs. Expenses
• Use financial plans for spotting trends, measuring productivity and monitoring progress
• Control ongoing service and product margin analysis to ensure profitability
• Implement opportunities for managing operational costs and boosting the bottom line
• Develop procedures for accurate inventory control, upkeep and monitoring
• Implement full Sport & Fitness product and service purchasing standards and ensure compliance. Coordinate with the
other service tracks
• Administer staff and client scheduling for maximum revenue generation and profitability
HR
Staffing & Human Resources
• Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring for own department.
• Develop Value Packed Proposals and maintain internal staff retention programs
• Implement ongoing skills training to ensure service standards are being upheld
• Develop and monitor Job Descriptions and Staff Goals according to set KPIs
Planning
• Create and maintain Staff Contracts, ensuring accuracy and compliance
• Perform Staff Evaluation Reports with proposed action plans
• Effectively administer and monitor Staff Scheduling procedures
• Demonstrate an exceptional level of professionalism for the staff to emulate
• Create a motivating environment of sincerity, warmth and fun for staff and guests
• Implement Negative Staff Behavior and Dismissal guidelines with follow-through
OPERATIONS
• Maintain an up to date version of the Sport & Fitness Procedure Manual and ensure compliance
• Develop and maintain Sport & Fitness literature, documentation and process handling requirements
• Attend Management meetings and convey all relevant information throughout MOVE
• Hold regular staff meetings to keep staff up to date on all aspects of the Gym & Fitness’s operation.
• Ensure equipment is maintained in good working order
• Maintain professional relationships with suppliers and providers
• Ensure stock and cash items are kept safely under lock and key
• Minimize or eliminate losses through negligence with monitoring programs
• Implement a clearly established opening, shift hand-over and closing procedure
• Manage inventory effectively; follow purchasing standards; ensure compliance
CUSTOMER SERVICE
• Anticipate, identify and ensure customer needs are being met in the best possible way
• Monitor customer satisfaction with surveys, focus groups and comment cards
• Develop and deliver credible, competitive, value-plus service to the customer
• Guide staff to become caring problem solvers, cooperative, accommodating and fair
• Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations
• Uphold gracious front desk procedures in the booking and handling of customers
• Maintain fresh, effective programs to consistently retain and grow customer base
• Develop and maintain compensation guidelines for customer complaint handling
• Ensure that the digital platform is fully utilized as intended
Job Details
| Posted Date: | 2019-04-01 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Sports and Recreation |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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