• Contribute directly to the strategy, development and quality of IT Service Management and the company’s service delivery capability. Instil service orientation and ITSM awareness.
• Own specific IT Services and ensure their effective delivery, management and improvement to meet company and client needs.
• Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
• Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
• Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes.
• Develop both short and long term service and process goals and maturity levels to be achieved over the specified time period.
• Partner and collaborate with other teams to deliver a holistic ITSM program with a coordinated set of continuous improvement initiatives.
• Work within the management structure to provide thought leadership on ITSM and ITIL process development, the current position, roadmap and strategic direction.
Job Details
| Posted Date: | 2019-04-23 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2UAJIhp
0 comments:
Post a Comment