Operations Team Leader - General Insurance

As Team Leader, your main responsibilities will include:

Quoting Activity:

Process quote requests, negotiate rates with insurers, prepare and present proposals for Key prospects and Clients
Be the point of escalation for the commercial and Ops team for insurer requests (quoting terms, claims, policy placement)
Proactive management and continuous improvement of the quoting process: daily monitoring of activity dashboard, ensure Ops team and insurers comply with the agreed SLA

Accounts Servicing:

Customer Relations: Process claims, renewals and customer queries for key clients
Support the commercial team (sales and account manager) in the cross selling and renewal exercise by meeting with key clients and prospects when required
Manage and optimize the servicing process for General Insurance policies: build and monitor an integrated dashboard for claims, escalations, renewals.
Educate Clients, as well as the Ops and commercial team on general insurance product: develop and publish technical content on key products (Selling points, Eligibility, claim process, FAQs) and organize regular team training

Insurer Relations:

Build and manage relations with Key insurers for general insurance products:

Map key insurers and products for UAE market, channel activity through elected products
Lead regular performance review, secure incentive schemes and commercial agreement with insurers, optimize workflow & communication
Ensure regular update of quoting tools, plans and insurer requirements

Job Details

Career Level:

Mid Career

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