Job Description
A-Accountability/Responsibilities:
• Responsible for the delivery of the services within the scope of the project
• Monitor the overall performance of services
• Responsible for Service reporting
• Meet SLA targets and high levels of customers satisfaction
• Manage and direct help desk & onsite site
B-Qualifications:
• Advanced knowledge on service desk systems like SCCM and BMC Remedy including management and report creation
• Excellent experience in controlling Incident, Problem and Change management processes of ITIL framework
• Experienced in diagnosing and solving computer related problems (hardware, software, applications)
• Excellent experience in installing, supporting and troubleshooting Windows and Microsoft Office latest releases
• Excellent client configuration of networking and Microsoft Outlook
• Excellent experience in Microsoft PowerPoint, Vision and Project
• Experience in supervising and managing Service desk teams
C-Education / Qualifications:
• Any IT /Computer/Technology Bachelor’s Degree Graduate
D-Experience:
• At least 8 years of experience in various IT support services
E-Certifications:
• A+, ITIL, Microsoft office, Cisco and Microsoft windows 10 active certifications (passed the exam)
Job Details
| Posted Date: | 2019-04-29 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
from Jobs in UAE | Bayt.com http://bit.ly/2vuuC2Y
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