As an Application Support Analyst, you will be responsible to provide level 2 application support for our client's applications and software.
Client Details
A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards.
Description
- Level 2 technical support for enterprise applications for Marketing and Sales
- Management and resolution of Incidents and Service Requests within agreed Service Levels
- Co-ordination of multiple internal and external teams in a "service integrator" capacity
- Logging and management of Change Requests
- Major Incident Management including customer communication
- Formal and informal meetings with business stakeholders at all levels
- Regular and ad-hoc operational meetings with vendors and level 3 support teams
Profile- Demonstrable experience of providing level 2 technical support for marketing automation, digital campaign management and analytics, data management, and Salesforce applications
- Good working knowledge of Incident Management, Request Fulfilment and Change Management processes
- Ability to manage and co-ordinate diverse groups to deliver common goals and targets
- Applying a logical approach to investigating and resolving complex problems
- Able to prioritize and manage a diverse and demanding workload
- Excellent communication and interpersonal skills
- Using an enterprise level IT Service Management toolset to manage Incidents and Service Requests
Desirable Skills
- Experience providing level 2 technical support for the following applications:
\[ Oracle Eloqua
\[ Adobe Analytics
\[ Adobe Target
\[ Adobe Dynamic Tag Manager
\[ Talend MDM
\[ Amazon Redshift
\[ Adobe Experience Manager
\[ Mulesoft Anypoint Platform
\[ Salesforce
\[ Steelbrick
\[ Expocad
\[ Freeman Passport
\[ Conga
\[ Skuid
\[ WalkMe
\[ Docusign- Using ServiceNow to manage Incidents, Requests and Changes, and to run reports
- ITIL v3 Foundation and/or experience of working in an ITIL environment
Job Offer- Competitive salary
- Exciting role
- International environment
Job Details
| Posted Date: | 2019-04-17 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Arts/Entertainment/and Media |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2UredX0
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