We are looking for highly motivated, energetic Customer Service Representative who can thrive in a fast-paced, dynamic environment where they are able to assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.
Key Responsibilities:
• To assist customers with any of their inquiries and complaints through email, phone and social media
• To take ownership to resolve customers’ issues at first contact
• To ensure SLA’s and customer’s expectations are always achieved
• To deal with complaints and escalation process when necessary
• To act as a Brand Ambassador at all time
• To communicate promptly any information to customers about their orders
• To help customers to register online and/or to process their orders
• To assist customers with any issues with regards to the returns of their orders
• To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• To issue refunds and compensation as appropriate
• To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
• To assist in gathering information and produce reports on a regular basis
• To be able to deal with customers with late returns and faulty goods
• To liaise with fulfillment for any issues with customers’ orders
• To coordinate with shipping over issues raised by customers with regard to either orders or return
• To help customers with product enquiries and drive cross-selling to increase units per transactions
Job Details
| Posted Date: | 2019-03-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Customer Service; Retail/Wholesale |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Algeria; Jordan; Lebanon; Morocco; Sudan |
| Degree: | Bachelor's degree |
from Jobs in UAE | Bayt.com https://ift.tt/2JOKnM8
0 comments:
Post a Comment