About the Job:
A fantastic opportunity has arisen for a highly talented and experienced Waiter/ess to join the team at Burj Al Arab.
The purpose of this role is to provide knowledgeable, friendly, professional and efficient F&B Service to all guests ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards. Maintaining an efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOPs in the F&B Standards Manual.
Your main duties will include the following:
• Great attention to detail, anticipate guest needs, strong knowledge of sequence of service
• Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Burj Al Arab customer feedback/ complaint procedures
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Demonstrate trust, support and respect towards team members in day-to-day work activities
• Conduct communication with customers and colleagues in a polite, professional and friendly manner
• Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
• Seek assistance from other team members, supervisors and managers when required
• Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Meet all reasonable needs and requests of customers within acceptable enterprise time frames
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and DJ customer feedback/ complaint procedures
• Offer assistance to colleagues when required, to ensure designated work goals are met.
Job Details
| Posted Date: | 2019-02-10 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Entry Level |
from Jobs in UAE | Bayt.com http://bit.ly/2tcKmX4
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