- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring daily activities of customer service operation.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and
- Explaining these to staff and customers.
Maintaining documentation pertaining to - customer service department activities.
Performing additional duties where needed.
Job Details
| Posted Date: | 2019-02-19 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Government Sector |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | High school or equivalent |
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