Sales and Customer Focus:
• Consider the needs of the customers at all times
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Leads by example in all aspects of customer service
• Actively seeks ways to achieve or exceed shop sales targets
• Ensures all members of team have an understanding of figures and targets to be achieved
• Ensures any promotional offers, regarding stock, are implemented within the store
• Ensures store maintenance budgets are used effectively to maintain smooth running of the store
Store Administration:
• Implementation of new Job Scorecard
• Regularly audits own store administration and resolve any issues
• Implements, within own store, any changes in administration procedure positively and effectively
Presentation and Management:
• To ensure store has the correct stock package and required stock levels to maximize sales potential
• Ensures high standard of visual merchandising and maintenance amongst all staff
• Effectively communicates any changes in stock or store layout to all members of the team
• Ensure that each member follow the retail standard
• Maintaining the back store operation and replenishment of the merchandise
Staffing & Team Performance Management:
• Monitors/ Manages schedules for salesperson work hours, vacations and days off
• Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
• Encourage full participation of salesperson in creating store goals and developing plans
• Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Maintain the leave of the staff
Security:
• Ensures security procedures are adhered to throughout the store.
• Maintains a high standard of security awareness, regarding stock and money, within store.
Other Job Deliverables:
• Carry out corrective action / progressive discipline as necessary
• Demonstrate dependability, reliability and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all the decision making process.
Operational Management
• Ordering supplies and overseeing building maintenance, cleanliness and security
• Accountable for production of Always Fresh standards and waste levels
Financial Management
• Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls
People Management
• Accountable for performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
• Sets goals and objectives for his/her team
• Ensures ‘open door’ policy for all team members
• Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means
• Provides open communication with Area Manager and Sales Operation Manager
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures
Health & Safety
• Uses or wears personal protective equipment or clothing as required
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures
• Ensures restaurant has a health and safety program in place
• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented
• Conducts regular workplace inspections
• Responds to and corrects unsafe acts and conditions
• Reports work-related injuries and illnesses to the appropriate internal and external authorities
• Performs accident investigations for all work-related injuries and illnesses
• Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
• Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees
• Makes recommendations for improvement to the store’s health and safety practices and program
Job Details
| Posted Date: | 2019-02-03 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Retail/Wholesale |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
from Jobs in UAE | Bayt.com http://bit.ly/2SudqYB
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