We are looking for a 'Reservations Supervisor' for a Five Star Hotel in Fujairah, United Arab Emirates.
Designation: Reservations Supervisor
- Reports to: Reservations Manager / Revenue Manager
Package: AED 3000 - AED 4000 plus Language Allowance AED 300 plus Accommodation plus Transport
Note:
- The candidate must be a Arab Speaking.
- Must have UAE Experience.
Tasks, Duties & Responsibilities:
- The Reservation Supervisor is responsible for the training and coaching of his/her team according to the standards agreed upon within the hotel. He/she is also responsible for the training of his/her team in obtaining the necessary specific skills and demands needed as a sales/service consultant.
- The Reservation Supervisor is expected to work out the administrative procedures to facilitate the job within the team to ensure promptness and accuracy towards customers and in-house colleagues.
- The Reservation Supervisor is expected to work with the same tasks as the reservation agents.
- Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
- Check CRS reservations and OXI messages
- Uses up-selling techniques
- Check Reservations done on the day
- Check Arrivals
- Follow up on No Shows
- Maximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services)
- Backs-up Reservations Manager / Revenue Manager in all duties:
- Setting yield controls in the PMS/CRS in order based on the forecasted demand in order to ensure maximum revenue potential in conjunction with the Hotel’s overall performance objectives.
- Ensuring Hotel compliance with Rezidor/Brand Pricing and E-Commerce policies.
- Ensuring proper PMS data management, i.e. inventory management, segmentation, rate loading.
- Ensures parallel pricing and inventory is maintained between the Hotel and Curtis-C and other distribution channels. - Ensures active communication between the Sales team, M&E team and Front Office team of all reservation related issues.
- Participates actively to Revenue Meetings
Job Details
| Posted Date: | 2019-02-26 |
| Job Location: | Fujairah, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Hospitality/Tourism/Travel |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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