-Call Monitoring (remote or side-by-side)
-Conduct QA briefings for all operational staff working in the Process
-Carry out trend analysis for top errors and advisory level analysis and ensure adherence to Quality SLAs
-Sharing of feedback with CSR agents on a timely basis.
Job Details
| Posted Date: | 2019-02-05 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Employment Placement Agencies/Recruiting |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2SsnLUD
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