We are urgently looking for an 'Outlet Manager' to join a Five Star Hotel in Fujairah, United Arab Emirates.
Designation: Outlet Manager
- Department: Food & Beverage
- Responsible For: Waiter, Outlet Supervisor & Assistant Outlet Manager
- Reports To: Asst. Food & Beverage Manager/ Food & Beverage Manager
Package: AED 7000 plus Single Room in a shared accommodation plus Transportation
Tasks, Duties & Responsibilities:
- Maximise guest satisfaction and profitability by managing the restaurant, bar & room service.
- Achieves restaurant revenue goals by executing marketing and sales strategies as established in the business plan
- Assists in the implementation of sales promotions and to take action to increase sales
- Greets and seats guests, and ensures that they receive prompt, courteous and efficient service
- Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
- Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
- Ensures that outlet premises, FF&E, silver, glass, porcelain etc. is clean and in good working order
- Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high quality products
- Maximises guest satisfaction by communicating customer specifications to kitchen
- Ensures readiness and compliance in case of last minute changes to reservations
Manage Restaurant, Bar & Room Service Staff:
- Manages all outlet service staff and supervisors
- Utilises leadership skills and motivation to maximise employee productivity and satisfaction
- Challenges employees to achieve optimum revenue and service per employee
- Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve
Laws, Regulations & Policies:
- Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations
Human Resource Management:
- Screens, interviews and selects potential employees
- Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
- Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
- Identifies employees with potential for promotion and/or transfer and makes recommendation to Food and Beverage Manager
- Works closely with the Human Resources Manager on the following Human Resources related tasks:
- Performance appraisals
- Coaching
- Counselling
- Discipline and grievance
- Employee relations
Employee Relations:
- Fosters and develops effective employee relations between kitchen production and outlet service, as well as with other departments within the hotel
- Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
- Looks for ways to motivate and challenge employees
Health & Safety:
- Ensures that all potential and real hazards are reported and reduced immediately
- Fully understands the hotel’s fire, emergency, and bomb procedures
- Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
- Ensures that employees work in a safe manner that does not harm or injure self or others
- Stimulates and encourages a general awareness of health and safety
- Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
- Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department
Miscellaneous:
- Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
- Works pro-actively to minimise complaints from guests
- Informs guests and staff of applicable liquor laws, hotel rules and limitations within policies and guidelines
- Ensures that prices and portions are offered in accordance with food and beverage profit objectives
- Provides Executive Chef and Food and Beverage Manager with accurate forecasts
- Follows-up with guests to determine satisfaction; measures these results and establishes strategies to improve the quality of the guest experience
- Monitors present and future trends, practices and systems to ensure that the restaurant is competitive in the market place
- Checks the restaurant reservations, hotel arrival list, and VIP list to ensure that own staff is aware of VIP guests, and use name when appropriate
- Develops menus together with Executive Chef and Food and Beverage Manager
- Plans and co-ordinates in-house, and up-selling activities with Food and Beverage Manager
- Attends meetings and training required by the Food and Beverage Manager
- Assists colleagues to perform similar or related jobs when necessary
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
- Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
- Is well updated on, and possesses solid knowledge of the following:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department
- Accepted methods of payment by the hotel
- Hotel and corporate marketing and promotional programmes
- Corporate clients and clients generating high business volume
- Union agreements
Job Details
| Posted Date: | 2019-02-26 |
| Job Location: | Fujairah, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Management |
| Gender: | Female |
| Degree: | Bachelor's degree |
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