Responsibilities:
1. Review and analyse on daily basis customers’ review & feedback based on:
a. customers satisfaction survey
b. website product review
c. Social media feedback
2. Identify the gaps in the customer service & adapt the processes where needed
3. Monitor and follow-up with your team the online customer review & feedback to maintain an overall strong customer service & satisfaction. Taking ownership of customer’s issues and following problems through to resolution.
4. Coordinate were needed between the different internal & external departments
5. Manage a team of customer/after sales representatives & monitor the team on performance
6. Based on customers review and feedback, conduct training for the call centre representatives and other stakeholders to improve on overall service
Job Details
| Posted Date: | 2019-02-20 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com https://ift.tt/2GzgT2k
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