Responsibilities:
1. Respond to all inquiries promptly (within same business day)
2. Answer live online chat during normal business hours
3. Assist customers with general questions & product questions related to after sales
4. Ability to learn all products inside and out so all questions can be answered
5. Coordinate were needed between the different internal & external departments to solve customers’ problems related to delivery & product issues
6. Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available.
7. Provide friendly, knowledgeable service for our customers on the phone, in person and via email.
8. Utilize strong analytical, organization and decision-making skills to process customer requests.
9. Consistently go above and beyond customer expectations in order to ensure an unrivalled shopping experience.
10. Maintain a positive and professional attitude toward customers at all times
Job Details
| Posted Date: | 2019-02-20 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
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