Client Relationship
· Develops and nurtures excellent client relationships at the executive and operational levels supporting the Account Manager in establishing the customer/client as a reference Account and supporting growth opportunities
· Promotes Customer/client satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery.
· Drives Service Delivery Management partnership that put Injazat in a trusted advisor status with customers and vendors.
· Constantly assess customer feedback and make necessary improvements.
Service Delivery Operations
· Ensures all contracted services are delivered to the approved service model for service support
· Acts as focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management
· Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise
· Manages onsite operational resources ensuring responsibilities are understood
· Defines and manage local rosters and shifts to ensure service hours coverage, escalating resourcing issues with the Capability Management
· Ensures that the process is adhered to in accordance to documented procedures
· Identifies and drives optimization while managing scope, cost of delivery and resources.
· Identify issues and risks that may impact a successful delivery of contracted services.
· Provide guidance on process improvement and recommends changes in alignment with business tactics and strategy for area of responsibility
· Applies expert subject matters knowledge to manage staff activities to solve most complex business/technical issues within established policies.
· Drive and manage Continuous service improvement program across managed clients.
Job Details
| Posted Date: | 2019-01-09 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
from Jobs in UAE | Bayt.com http://bit.ly/2CYbwGK
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