\[Graduate Engineer with a qualification of Electronics & communication or Networking will be an added advantage.
Network Operations Center (NOC) Engineers monitor OUR CLIENT’S wireless networks spread around Abu Dhabi and Al Ain and related servers for problems from a central location.
\[Two NOC engineer at NOC centers at Al Ain and Abu Dhabi working from 7:00 AM to 3:00 PM and remote monitoring after working hours.
NOC Engineers should analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and ticket, track problems through to resolution, update to OUR CLIENT’S representative and End client.
To accomplish their primary goal of monitoring and troubleshooting OUR CLIENT’S wireless networks and systems, NOC Engineers perform many tasks, but not limited.
\[Monitor Systems
NOC Engineers monitor the performance and capacity of network using NMS software. They look for hardware, software alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem and Ticket the incident based on the SLA criteria and start resolution via technical crew
Troubleshoot Problems
When a problem impacts the applications, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs will have operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams.
\[Track all Issues
While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. The NOC has a ticketing system that the NOC Engineer is responsible for updating.
Monthly Reports should be presented with all incidents, resolution times and adherence to the SLA requirements
Report Incidents
When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for resolving. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken. Escalation to L3 and follow up
Network Upgrade:
Consolidation of 3 NOC to 2 NOC, with related reconfiguration of network and server configuration. Upgradation of current NMS systems. Plan and upgrade latest firmware release as available for end nodes and NMS system.
Job Details
| Posted Date: | 2019-01-29 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Engineering |
| Company Industry: | Employment Placement Agencies/Recruiting |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2DI82Zk
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