Description:
• Onsite SOC Assistance Manager will work collaboratively with clients and senior leads on building and operating SOC environment, achieving the security operation objectives and monitor a team of security professionals to respond to threats.
Objectives
• Report SOC related metrics as defined and required within contract
• Act as a L3 Incident Handler during active incidents
• Identify process improvement and technology opportunities for increased innovation, cost savings, and customer satisfaction.
• Management or supervisory experience to manage personnel effectively
• Produce and maintain service management documentation including service catalogue, service descriptions, service guides, contracts and Service Level Agreements (SLAs)
• Produce and manage inputs and outputs from Service governance and ensure continuous improvement of the governance process
• Provide mechanisms to communicate security services delivery including measurable Key Performance Indicators (KPIs) but also written/verbal communication inputs.
• Provide central coordination and management of security technology software licenses, leveraging and utilizing group license management processes and tools
• Create and maintain security services and resources capacity plan required to meet current and future performance requirements (including identification of performance/capacity trends).
• Support end to end service management including onboarding of new customers, transition from project to Business As Usual and change, request, incident management.
• Participate in service governance, creating inputs for the governance meetings in a timely manner and managing the outputs
• Conduct security service communications based on defined plans and templates.
• Define service metrics and KPIs to support efficient governance and communications internally and externally.
• Create service documentation to cover current documentation gaps. Service documentation may include service guides, descriptions, service catalogue and more.
• Ensure documentation is reviewed regularly and kept up to date with latest changes and service improvements.
• Perform gap analysis against defined continuity requirements and drive activities to address gaps.
• Drive and deliver actions for service changes, requests and incidents.
• Conduct regular review of security software and technology licenses and validate usage as per vendor contracts and follow-up on anomalies. Address any licenses issues.
• Identify and address any license issues including need for additional or reduction of licenses or the impact of change to the licenses. Conduct related activities for finance/budget cost allocation
• Manage and maintain security services and resources capacity plan required to meet current and future performance requirements (including identification of performance/capacity trends).
• Develop a management information report to provide a weekly/monthly/quarterly trend on performance and capacity metrics and recommendations to improve service capacity.
• Work with operational teams to help regularly generate and report on the performance and capacity metrics
Job Details
| Posted Date: | 2018-12-11 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $9,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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