-Installation of Remedy software/upgrades/patches and configure out-of-the-box Remedy functionality to meet IT/Business needs.
-Gather/document/analyze enhancement requests.
-Evaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customizations where possible.
-Identify/troubleshoot/resolve BMC Remedy applications issues including root cause analysis.
-Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications.
-Perform risk identification, assessment, remediation and performance tuning. Conduct user training for IT/Business as required.
-Create all necessary documentation/SOPs, training material and user guides. Stay current on emerging tools, techniques and technologies; -Maintain skills/capabilities through education/training/hands-on experiences.
-Contribute to customization, configuration, upgrade and further integration of the Enterprise -Monitoring and Management system
Implements the service asset & configuration management policy and standards
-Develops asset management & configuration standards, asset management & configuration plans and procedures
-Ensures that the asset management& configuration methods and processes are properly approved and communicated to staff before being implemented
Job Details
| Posted Date: | 2018-12-26 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Employment Placement Agencies/Recruiting |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2rUHY6G
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