\[At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
\[Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
\[Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
\[Ability to understand and follow technical documentation
\[Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
\[Using a call tracking or IT service management System.
\[Ability to maintain focus and handle multiple tasks or conversations at the same time
\[Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
\[Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
\[Fulfilling customer requests in timely and highly customer-service oriented manner.
\[Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers.
\[Following the Firm’s established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilizing ‘best practice’ documentation, proper escalation procedures, etcetera.
\[Handling other tasks and projects as required for supporting the overall operations of the Service Desk.
Job Details
| Posted Date: | 2018-12-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Engineering |
| Company Industry: | Employment Placement Agencies/Recruiting |
Preferred Candidate
| Career Level: | Mid Career |
from Jobs in UAE | Bayt.com http://bit.ly/2Rk3kJ3
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