As the CRM Support Lead you will be responsible for leading a team providing tier 2 support to relevant department Sales applications whilst managing incidents, requests, resolutions and maintaining a consistent high level of customer satisfaction
Client Details
A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards
Description
- Lead a team of colleagues supporting the relevant department's Enterprise Applications for Sales
- Manage escalations from internal customers
- Work with management colleagues to monitor, manage and improve the support service
- Provide level 2 support for relevant department's Enterprise Applications for Sales
- Manage and resolve incidents and service requests within agreed service levels
- Provide guidance and training to internal customers on usage of Sales applications
- Gather and analyse business requirements for development requests
- Create knowledge articles for use by support staff
- Manage colleagues including coaching, mentoring and appraisals
- Create reports and dashboards for internal customers
- Coordinating with internal stakeholders, level 3 support teams and vendors
Profile- A minimum of 2 years of Salesforce Administration experience at the enterprise level
- Experience in providing level 2 support for applications such as Salesforce, Conga Composer, Expocad, Docusign, Adobe Sign, Skuid or WalkMe
- Strong knowledge of Incident Management, Request Fulfilment and Change Management processes
- Excellent English language communication and interpersonal skills
- Ability to manage and co-ordinate diverse groups to deliver common goals and targets
Job Offer- Fixed tax free salary of AED 15,000 - AED 16,500
- Exciting role with an opportunity to work with the latest technology
- International environment
Job Details
| Posted Date: | 2018-12-16 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
| Monthly Salary: | US $4,000 |
Preferred Candidate
| Career Level: | Mid Career |
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