The role holder is responsible for providing GMG with a system level support of operating systems, hardware and software tools, including installation, configuration, maintenance and support of these systems to enhance user’s working environment, that will maximize the work flow and business process of GMG and minimize the down-time of systems and services. The role holder is also responsible for identifying the root causes of the IT issues/problems faced by the respective office/store location and devising an appropriate and timely solution for the issue(s).
Core Responsibilities:
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure optimum operational efficiency
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment of corporate and stores
• Provides second level procedural advice to users on technical issues and performs preventive maintenance, either over the phone or in person for all the remote locations (stores) as and when needed
• Utilizes soft skills and troubleshooting skills to resolve customer/business issues and questions in a timely and efficient manner
• Handles and facilitates various network designs, cabling and implementation
• Identifies configuration details for users/service needs, such as Network Switching, Desktop/Laptop etc.
• Prioritizes and escalates (third level) support incidents and requests based on business impact and documented guidelines
• Assigns third level issues to assigned internal teams and/or vendors and liaises with senior support teams and/or vendors regarding the progress of their action on assigned problems
• Ensures technical queries not progressing are escalated to seniors according to established procedures to ensure resolution in a timely manner
• Loads the operating system on PCs in accordance with GMG policy
Job Details
| Posted Date: | 2018-11-15 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
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