The responsibilities of Senior Application Support mainly around internal technology infrastructure, development, platforms stability and business support. Other responsibilities include project management, design, architecture, development, deployment, operations, administration and configuration. Ensure holistic architecture design by appropriately integrating other key architectural disciplines (business, security, data, infrastructure) into the overall solution. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment.
Responsibilities:
• The role will be accountable for reviewing and identifying major Incidents, determining Severity and Impacts of Incidents, managing system recovery and customer remediation.
• The individual is expected lead the technical troubleshooting calls of complex and highly visible technology incidents - ensuring maximum system availability, engaging the right teams and leaders from across the organization at the right time. Confirming and executing communication and escalation plans
• The role will be accountable for major event coordination(such as projects and monthly releases) / planning and support, and continuous improvement, resiliency and stability efforts
• Work with team of Application, Integration, Systems and Network architects to implement solutions
• Lead design and architecture discussions. Create architectural artifacts such as solution architecture documentation etc.
• Guide and mentor delivery teams in all aspects of integration application design including application/data services, ETL, data movement, data replication and data distribution
• Review designs across multiple disciplines from internal and vendor teams
• Work with management to estimate the level of effort, resource needs, and project duration
• Evaluate tools and technologies and establish technology standards
• Provide operation support and oversight for application Performance Monitoring toolset
• Troubleshoot and debug solutions and recommend fixes in a timely manner
• Provide technical leadership, clarity and direction for on-site, offshore and vendor teams
• Strong operational support experience including monitoring, issue resolution, performance tuning and capacity planning
• Design various integration programs and prepare required documents for various integration platforms
• System architecture and development experience in high transaction/high availability systems
Develop documentation on recommended solutions that would include relevant research, analysis, risk information, implementation strategies and industry positions
• Define architectural strategies and integration plans for information technology
• Define the architecture approach for projects that guides project activities toward desired Architecture model
• Develop architectural diagrams that document project plans, production systems, etc.
• Act as centralized viewpoint in looking at the “big picture” and bridging across the various technology platforms to ensure continuity of direction, leveraging of company assets, best practices, and overall integration
• Identify, analyze, and communicate architecture and integration options and make recommendations to management. Document best practices
• Conduct industry research in order to develop solutions to resolve business needs. Draft “white-papers” and communicate findings to management
• Responsible for the inventory of applications (application portfolio) and associated information
Solid understanding of network systems and solutions . Understanding of Service Oriented Architecture and Web Services
• Experience in vendor management and remote development teams
• Provide Subject Matter Expertise (SME) level of application level issues
• Responsible for attending project meetings and facilitating meetings as required
• Responsible for understanding system/application topology to include interfacing systems.
• Responsible for creating and maintaining documentation related to applications and application issues. Provide technical leadership to more junior application engineers
• Provide high level knowledge on the following operating systems/technologies: OS400; Windows 2003, 2008 Windows Terminal Services; XenApp; Windows Active Directory; Guardian; Unix/Aix/Linux; and/or Application Installation
• Participate in discovery calls/meetings with stakeholders to assist in the definition, formalization and improvement of business processes and procedures as they relate to environment
• Understand and follow IT related processes and procedures for change control, security patching, backup and restoration of infrastructure and Databases. Ensure compliance to all relevant quality management procedures and controls across the project to guarantee compliance and delivery of high quality products/service
• Co-ordinating activities across the various business departments and with external resources and suppliers to ensure an understanding of needs and to provide expert technical advice and guidance
Job Details
| Posted Date: | 2018-11-05 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
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